How much time do you think is needed to request (and receive) medical records to support a claim for your long-term care (LTC)insurance policy? If you’ve ever thought to yourself that the medical records and claims process feels like a maze, then you’re not alone.
In fact, many of the companies who specialize in this area of the insurance industry feel that way too.
A mess of red tape
We did a little market research and found that it takes an average of seven calls to get the right records. But whether it was individuals making those calls before reaching out for our help or a dedicated medical records company who specializes in that service, the average didn’t change.
The red tape is a hassle for everyone, and the time it takes to obtain long-term care medical records doesn’t change whether you’re an individual or a medical records professional.
It’s not just making the request and ensuring the correct records are provided, but also figuring out how to get through to the right person, following up with unresponsive contacts, and spending enough time waiting on the phone to memorize the hold music.
And don’t forget that long-term care insurance claims must be submitted each and every month to ensure a continuation of benefits!
The experienced claims team at Family Solutions for Care is well-versed in this process. We have built strong relationships with providers, facilities, and vendors—and we have exceptional patience in navigating the steps of obtaining the right records.
We know that when you’re dealing with a family member in long-term care or a loved one who requires in-home care, these extra phone calls and administrative tasks can add up in a hurry and quickly become burdensome.
Help is available
Wouldn’t it be great if you could outsource this important step?
As frustrating as this step of the LTC claims process can be, it as absolutely critical to ensuring your claim is approved and that your benefits are paid. Luckily, our dedicated team is honored to take care of this on your family’s behalf—so you can trust that it gets done accurately and as quickly as possible. No need to add a bunch of reminders on your to-do list or to block off an afternoon on your calendar just to spend on the phone.
We’ll make sure that you don’t have to worry about dotting the i’s or crossing the t’s: just focus on caring for your loved one.
Want to learn more about how FSC can support your family’s long-term care insurance needs? Read about our services or call us today at 844-858-4500!