FSC took over the reins…

My mother Claire was a registered public health nurse, who took care of everyone from infants at well baby clinics to elderly people needing home visits during the course of long career. In 2000, she took care of herself, my siblings and I by taking out a long term care policy, and last year, it became obvious that it was time to use that policy-her dementia was worsening and she needed 24 hour care that we couldn’t provide.

We started the process of finding a good place for Mom, and soon settled on a memory care facility. The coordinator there referred us to FSC, and we’re so grateful she did-we had no idea of the complexity involved in claiming on a long term care insurance policy. FSC took over the reins, navigated us through the necessary forms and procedures, and have made sure that Mom’s monthly payment comes through on time, every month. They also provided greatly needed reassurance when the process seemed stuck, and worked with us financially. Jeanne, our rep, is in touch every month, and the peace of mind that their service provides is well worth the cost.

In short, thank goodness for the fine people at FSC!

— Karen Karcher