I wanted to help families file claims…
A representative from an insurance company asked who FSC is and I explained what we do. She said, Oh wow, that’s what I wanted to do. I wanted to help families file claims because it is so hard and they are going through so much.
Spoke to Kim (claims rep at insurer) on a Monday morning about two clients — after checking status on both I mentioned that I would check back in a couple of days. Kim said we have 10 business days to process – I said Kim I bet you all are extremely busy – when she slightly sighed and agreed, I told her I would wait until the end of the week to check back. I mentioned that when we call to see if they have received what we faxed to them, and if they don’t have everything that we will request it immediately. I said I hope our company made their job a little easier and she agreed they really appreciated us!
Your company is amazing. So many people need your help, especially people without any family to help them file their claim.
— Insurance Company Employee
I just spoke to a claims rep at an insurance company. I had four claims to check on. Her comments took me by surprise because up until then we had a very formal conversation. At the end of our call, she said, ‘You are doing a great job. There should be more companies like yours. These people really need help when they are in such an overwhelmed state. You are really doing a good thing.
— Insurance Company Employee
You have a great company, you are doing a really good job. It is really nice and helpful to be able to speak to a professional on these claims. I would like to be able to work with people like you more often. Good luck with your company.”
— Insurance Company Employee
“I wish there were more people that used your service, it’s so nice talking to someone who knows what they are doing. So many families need you. Are you guys talking to care providers who want to use your service?”
— Insurance Company Employee
“I would really like to know more about your company. The way you help families is wonderful and I would like to be able to refer people to you so that you can help them!”
— Insurance Company Employee
“I am just fascinated by your company. Having been on both sides working with the insurance companies when my mom needed care, it was so overwhelming and frustrating keeping up with everything. When you’re trying to keep track of everything at once, you really start to lose the focus of why you are doing it. I think what you are doing is great. I am very intrigued by your company.”
— Insurer RN Care Coordinator
You are doing a very good thing. Families need a company like yours. You must go home each night so satisfied knowing that you are helping these people in such an emotional time. I can see that you get really involved in their lives, I’m sure they are really happy to have you.”
— Insurance Company Employee
