At Family Solutions for Care, we are consistently struck by the difficulty that families have when trying to collect their long-term care (LTC) insurance benefits.

We hear every day about claims that have been unexpectedly denied, marathon phone calls that require multiple transfers and long hold times, difficulty getting the right paperwork and medical records organized, and other LTC claim-related headaches.

An insider’s perspective

You might think that the exception to this pattern would be the financial planners and specialists who sell LTC policies or who have worked in the industry.

But unfortunately, that is not so.

“I never thought it would be like this! It is horrible what they put people through to get benefits,” said one former LTC specialist and the spouse of a claimant.

Some of our clients are those planners and advisors and specialists who sold policies to their family members—and when the time came to collect those benefits, they were unable to do so.

Just like you, they fought through the red tape, the discouraging phone calls, the confusing language, and the struggle to get their claims filed and approved.

The help that experts rely on

The fact is, the LTC insurance industry is complex and complicated by design. It takes both a thorough understanding of its intricacies and the time and patience to navigate them to successfully collect the benefits that a claimant is entitled to.

At Family Solutions for Care, we know that families rarely have extra time (or energy) during their days to untangle the claims process and ensure their loved ones are able to receive the care they need.

“I sold this policy to my mother, and now I can’t get it to pay for her care. Thank you for creating this service,” a financial planner (and the son of a claimant) told us.

Our experienced team will take care of all the heavy lifting so you don’t have to. We will work on your behalf to ensure that your LTC claims are filed accurately each and every month.

Want to learn more about how Family Solutions for Care can support your family’s long-term care insurance needs? Give us a call at 844-858-4500!