I usually write you with problems or questions but today I am just writing to Thank You for all you are doing to get Bankers Life to pay my Mom LTC benefits. I have expressed to you all the difficulty I have experienced since 2013 when my Dad passed away but not sure I told you about all the so called experts I met with and talked to who were not able to offer any hope or help. I had friends suggest this attorney or some expert in the insurance field and met with them all. The most notable was an attorney whose practice was limited to elder care insurance and he told me I should stop paying premium and cancel my Mom’s LTC policies after almost 25 years because it was an expense that would never be realized. His direction was assigning all my Mom’s assets in my name and obtain benefits after five years under Medicaid. He did tell me for a $20,000 retainer he would sue Bankers for benefits but chance of success was very low.
I took a leap of faith that you could and would do what you said and that’s very uncharacteristic of my personality especially since all I know is your voice over the phone but I had a good feeling that I could depend on your abilities and what you told me. I sincerely appreciate your effort and hard work to date!